Northern Powergrid is responding to impact from strong winds

• The strong winds forecasted in the Met Office’s weather warnings have started to impact in North Yorkshire and the North East, and we’re starting to see some disruption to power supplies.  

• Around 2,000 customers have experienced a power cut so far. Our teams were prepared for this and responded quickly.  

• Our teams have already managed to reconnect over 1,100 customers. We will continue to work throughout the weekend to get the power back on as quickly as possible.  

• Our teams are fully mobilised and ready to support our customers as necessary.  

The strong winds forecasted in the Met Office’s weather warnings have started to impact North Yorkshire and the North East, and we’re starting to see some disruption to power supplies with approximately 2000 customers affected so far.  

We have made good progress, successfully reconnecting 57% of our customers. Our teams are fully mobilised and prepared to respond to any significant issues on our electricity network, ensuring affected customers’ power is back on as soon as it safe, and as quickly as possible. 

If you require additional support, please get in touch. For customers who are part of our Priority Services Membership, we will make sure you receive extra help and we'll keep in touch with you to let you know the time your power is likely to be back on. We can contact you at any time of day, by text message if we have your mobile phone number, or by calling you if we only have your landline number. Alternatively, you can contact our dedicated priority service line 0800 169 2996. If you know someone or would like to sign up to our Priority Services Membership you can do so here Priority Services Membership | Northern Powergrid or by calling 105.  

The forecast suggests the weather may continue to cause disruption into Sunday 22 December. Our teams will continue to work throughout the weekend for our customers and keep them updated. 

If you have been impacted by a power cut and you have not yet heard from us, please call 105 or use our website to report online: www.northernpowergrid.com/power-cuts. You can also report a power cut via WhatsApp on 0191 687 22 54 - available Monday to Friday between 9am and 5pm.  

We will do everything we can to get the power back on and support our customers whilst we work to repair any damage. If you need additional support, please contact us.

If you spot any fallen trees on our power lines/poles or damaged cables due to the strong winds, stay well clear and call 105 immediately.