Storm Éowyn: Northern Powergrid is prepared and ready to support customers

• Northern Powergrid is prepared if Storm Éowyn causes disruption to power supplies.
  
• Our teams are ready to respond to any issues caused by the forecast strong winds as quickly as possible.
• If customers have a power cut, we encourage them to report it online at northernpowergrid.com, as this will help us to locate the issue more quickly and get their power back on. Customers can also report a power cut by calling 105.
• We have been in touch with our customers on how to be prepared this winter and what to do if they have a power cut, and more help and advice can be found on our website.

• We are proactively contacting vulnerable customers who are registered as part of their free Priority Services Membership and engaging with stakeholders, local councils and Local Resilience Forums. 

The Met Office has issued a weather warning for Storm Éowyn which is forecast to bring strong winds across the North East, Yorkshire and northern Lincolnshire on Friday.   

The forecast weather has the potential to impact the electricity network, so there is a possibility of disruption to power supplies.

Our teams are ready to respond as quickly as possible to keep the power on. We will keep customers updated via our website, social media channels and text messages.    

For Priority Services customers, we will ensure those affected receive the extra help they need and peace of mind if there is a power cut. We will contact you to let you know when your power is likely to be back on and find out if you need any additional support.  

Our customer support vehicles and welfare partners are also prepped and ready to go out into local communities, where possible, to offer help on the ground to those who need it most.

If you know someone who might benefit from being a Priority Services member and extra advice and support in a power cut, encourage them to join online for free at www.northernpowergrid.com/care, email us at priorityservices@northernpowergrid.com or call our dedicated priority service line on 0800 169 2996. 

Our teams are here for our customers 24 hours a day, 365 days a year and we are ready to respond if the weather causes any disruption to our customers’ power supplies.

If you have been impacted by a power cut and have online access - report your power cut online and stay online to get updates: www.northernpowergrid.com/power-cuts. 

If you don’t have online access, please call Northern Powergrid on 105. Customers can also report a power cut via WhatsApp on 0191 687 22 54 - available Monday to Friday between 9am and 5pm.  

Power cut advice and tips include: 

• save Northern Powergrid’s online power cut map and reporting service on your mobile devices – www.northernpowergrid.com/power-cuts  

• have a charged mobile phone with important numbers, including 105 the free national power cut phone line, easily accessible. 

• turn off electrical appliances at the socket (this is particularly important for heating or cooking appliances as your power could be restored at any time and potentially cause a safety hazard) 

• keep one light switched on so you know when power is restored 

• keep a battery or wind-up torch handy – they’re much safer than candles 

• check on your elderly or sick neighbours and relatives 

• ensure you have warm clothing and blankets handy and some food and drink in your home that does not require electricity to heat or prepare it 

• only call 999 in the event of an emergency.      

If you spot any fallen trees on our power lines/poles or damaged cables due to Storm Éowyn, stay well clear and call 105 immediately.  

To find out more about Northern Powergrid’s free Priority Services Membership and how to join visit northernpowergrid.com/care, email priorityservices@northernpowergrid.com or call 0800 169 2996.