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    If you are an organisation that installs low carbon technology in residential premises that have an existing connection, you can use ENA Connect Direct. It’s a new, faster way to get approval to connect residential low-carbon technology to the grid.

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SafeDig
19/09/2019
30/05/2019
19/09/2019
Objectives completed

As of 19th September we completed work on this activity and achieved the following outcomes.

We issued email communications to existing SafeDig users inviting them to use the new system
We held briefings at our Connections Customer Forum and ICP Seminar
We held a webinar on how to use SafeDig, more than 130 stakeholders registered to take part
30/05/2019

SafeDig

Action
We will inform stakeholders about the launch of our new SafeDig webpage and provide briefings and training for users.
The Outcome
Stakeholders will be better informed about our new SafeDig system and its benefits and have access to an automated and more user-friendly system.
Target Measure
Issue a communication to SafeDig users regarding the launch of the new webpage. Hold briefings at our Connections Customer Forums and ICP Seminars. Hold a ‘how to’ training session on the new SafeDig system.
Voltage
LV
HV
EHV
RAG Status
Complete
Market Segments
M
U
DG
ICP

We informed stakeholders about the launch of our new SafeDig service and provided briefings and training for users.

To ensure the safety of construction workers, developers and anyone else completing work that requires them to dig near our assets, we provide information on where our underground cables are located.

Previously, this information had to be requested from us by email and before starting any work but in 2019, we introduced our new and improved SafeDig service, which makes the process of obtaining this information quicker and more efficient.

SafeDig combines our two legacy processes for the North East and Yorkshire regions into a single, automated and easy-to-use system that is compatible with all modern web browsers. Users can log in - whilst on site if necessary - select an area of our network and download the asset data in just a few minutes.

We have worked hard to promote SafeDig and its benefits. We contacted more than 1,800 customers who used the old legacy system with an invitation to start using the new system. We held SafeDig briefings and workshops at our Connections Customer Forums, ICP Seminars and
other connections events throughout the year. Our team has also provided bespoke training for major users, including utility providers and their contractors.

A webinar we hosted proved popular with more than 130 stakeholders registering to take part. We used the session to walk them through the features of the new system and, when asked if the session had improved their understanding of how to use SafeDig, 90% of those who responded
agreed that it had.

The improvements we delivered have made it quicker and easier to obtain information on our underground assets.

Since SafeDig went live on our website in September 2019, more than 1,570 individuals have registered and begun using the new system.

  • A recording of our SafeDig webinar is
    available on our YouTube channel at:
    youtube.com/NorthernPowergrid
  • To use SafeDig visit:
    northernpowergrid.com/
    services-directory/safedig
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